At Retro Bella, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make things right.
Eligibility for Refund
To be eligible for a refund, your item must meet the following conditions:
- The item is unused, unworn, and unwashed.
- It is returned in the original packaging with all tags intact.
- The return request is made within 7 days of receiving the item.
Please note: Items on sale or purchased during clearance events are non-refundable unless defective or damaged.
How to Request a Refund
- Email us at [Insert Email] with your order number and reason for return.
- We will provide you with return instructions and the return address.
- Once we receive your item and inspect it, your refund will be processed within 5–7 business days.
- Refunds will be issued to your original payment method.
Refund Exceptions
Refunds will not be issued for:
- Items returned after the 7-day return window.
- Items that show signs of wear, damage, or alterations.
- Items without original tags or packaging.
Late or Missing Refunds
If you haven’t received your refund yet:
- Double-check your bank or credit card account.
- Contact your payment provider — it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Email].
Contact Us
For any questions or concerns about your return or refund, feel free to reach out:
Email us at: order@retrobella.pk
Call us at: +92 324 9221343